Keetsa
Greeningdales™ carries the full line of Keetsa products that Keets makes themselves. If you don't see what you're looking for on the site (but saw it elsewhere) we can get it for you - provided, it is still being made, of course. Just send your request and information via our contact form, or give us a call.
What makes this company and its products sustainable?
This company has earned the following WorkingWonders Green Guide™ icons:
Reduces Waste, Conserves Natural Resources, Improves Air Quality, Better Production Practices, Better Shipping Practices, Manufacturing Location Transparency
WorkingWonders considers Keetsa a greener company operating in the mattress space. We look to source products from companies that follow environmentally-responsible practices in and outside of the United States. While they are constantly looking to improve the ration of natural materials used to make their mattresses, many of Keetsa's processes and practices are worthy of emulating by other companies who make these kinds of products.
In Their Words:
FAQs
People tend to have lots of questions when they purchase a mattress, and rightfully so. It isn't something we do very often. Here is how Keetsa addresses these questions about their products:
FAQS:
How long do I need to wait for the mattress to recover, after it is unpacked?
When the sealed bag is opened, the mattress will rise up quickly. Upon opening, the mattress will recover 80~90% and the rest will take about 1~3 days to rise up completely. However, you can still use the mattress right away. You will also notice some wrinkles and round corners, which will go away after a few days.
Download mattress care instruction here.
When I open up the mattress, I can smell a scent. What is this scent and is this normal?
Keetsa strives to make each of our products as comfortable and eco-friendly as possible. In an effort to do so, we utilize natural elements, such as castor oil, the extract of green tea, hemp and untreated cotton. Due to the nature of these natural elements, each Keetsa product is unique and thus it is impossible to control the extent of the unique, natural scent of our products. And while each product has a unique scent, it is completely harmless and will dissipate in strength over the course of a few days from removal of its packaging. If your Keetsa product has a strong scent, it is recommended that you remove any outer bedding or covering and allow it to air out, and provide adequate ventilation where possible.
Can we put the used Keetsa mattresses back into the box?
Keetsa mattresses are not recompressable. Once it is out of the box, there is no way (currently) to put it back into the box. We are hoping to develop new technology for this!
What kind of mattresses do you recommend for people who want soft feel?
The level of softness and firmness a person feels are all different. But we suggest The Keetsa Pillow Soft, Tea Leaf Supreme and Tea Leaf Dream for customers who like a softer mattress.
What kind of mattresses do you recommend for people who want a firm feel?
We recommend The Keetsa Plus, The Keetsa Cloud and Tea Leaf Classic to those who want firm mattresses. These mattresses are firm but still conform around your body's curves to give comfortable support.
Are there more ‘Green’, sustainable products coming?
Absolutely. We are constantly challenging ourselves to come up with the most earth-friendly sleep solutions. Our Research and Development teams are actively testing new ingredients and materials that will increase the portion of green ingredients in our products. Several items are already being tested, so be on the lookout.
How can you offer FREE SHIPPING on such large mattresses?
First of all, part of what makes us more eco-friendly is the fact that we use compression technology to make our mattresses fit into Fedex approved shipping boxes. So, it’s a whole lot easier to ship our mattresses to customers than traditional mattress stores. Since our products can be shipped via Fedex, there is a smaller carbon footprint associated with our deliveries compared to special deliveries of traditional mattresses. Secondly, all of us here at Keetsa share two common traits: we are advocates of sustainability AND we value a great night’s sleep. Providing FREE SHIPPING is just another way to get people to act sooner to replace the old, worn-out mattress they sleep on now, with a brand new Keetsa mattress.
How do you make your products fire safe?
To comply with Federal Fire Regulations, we use a fire barrier that has been safety tested and PBDE free. See Fire Barrier SGS test document.
Your beds are compressed into a box. Doesn't that damage them?
On the contrary, it is a real testament to the design and durability of our product. We have subjected some of our competitor's mattresses to the same process and they do not endure the process. Our beds are so durable they are able to withstand the pressure and manipulation of the packaging process and spring up to provide a great night's sleep, every time.
What is your return policy?
We strive to provide the most comfortable, durable and affordable sleep products in the market today. Our commitment to you and the environment are the hallmarks of how we do business. Our goal is to make you happy to the best of our ability. We have the following policies in place to ensure a great customer experience: Comfort issues: We do not offer comfort guarantees. Sleep is a personal process and it sometimes can take up to 30 nights for your body to adjust to a new mattress. Keetsa offers comfort layers to help make your mattress more comfortable. Returns for Mattresses/Box Springs, Comfort Layers and Pillows: We require you allow a full 30 nights of use before contacting us for return issues, and you have up to a full 90 days return privilege from date of purchase. Please contact your Sleep Consultant to discuss your comfort issue. We have several options for solving your problem. If you do decide to return, there is a return processing fee which is 10% of your purchased value. Returns for Bed Frames, Beddings, Pet Products and Giving Kandles: You have up to a full 30 days return privilege from date of receipt of goods. If the item is unused and in the original package, a full refund is offered. The customer is responsible for returning the item to the store. If the item has been used, there is a return processing fee which is 10% of your purchased value. ** Only Keetsa Products purchased directly from Keetsa retail locations or Keetsa.com are covered by the following terms and conditions. If you have purchased any Keetsa product through one of our Authorized Retail Partners, your purchase is subject to the terms and conditions of that Authorized Retailer. As all Retailers may have different return and comfort policies, please check with your retailer before purchase.
What do I do with my old mattress?
Recycle! Contact your local waste collection service and ask them if they can recycle your mattress. Many local waste services are getting more and more sophisticated about deconstructing mattresses to salvage recyclable materials and minimize landfill volume. Or, you can investigate donating your mattress to a charitable organization, if they’ll take it. In any event, please, please don’t let your mattress become one of those littered along the highway. Some mattress retailers offer a ‘free’ service to remove your old mattress after they deliver your new item. We did a spot check on several of these services and learned that most went directly to landfills. Today, mattresses are one of the largest consumer products that clog landfills.
Are Keetsa mattresses compliant to the new Federal fire-safety regulations that went into law in 2007?
This is a good question. The answer is: YES. All Keetsa mattresses meet or exceed the new Federal fire-safety regulations, 16 CFR Part 1633. This new consumer protection law went in to place mid-year 2007 to make mattresses more fire safe.
How are your products natural or organic?
Keetsa mattresses are not organic or 100% natural. Keetsa's mission is to deliver a comfortable, affordable and durable mattress in an eco-friendly manner. Many organic and natural mattresses are either uncomfortable or not within the price range of many consumers. So, we at Keetsa decided to take the most comfortable and durable material to build the most comfortable and affordable mattress in an eco-friendly way. Please refer to below link to learn how Keetsa mattresses are eco-friendly. About KEETSA
Where are your mattresses manufactured?
We source our mattresses from an exclusive manufacturer in China. Our manufacturer has been producing mattresses for many large, well-known companies and is very well respected in the industry and in the country of China. The facility is an ISO 9001 factory, and provides its employees a fair, clean, well-organized and safe work environment and pays a living wage.
You hear a lot about foam density. What does that mean?
It is easy to get confused about foam density. It is true that the higher the density, the better the foam will perform, up to a point. It is generally accepted that foams higher than a 1.8 pound per cubic foot will last longer than those of less density. Keetsa utilizes around 3 pounds per cubic foot density foams in its product manufacturing.
How is Keetsa green?
One of the best innovations of all time has been the Toyota Prius. It is affordable, durable and lessens our dependence on gas. Are there vehicles that use no petroleum? Of course, but many times they are not practical or affordable. Much is the same with Keetsa. Our products are less dependent on petroleum both in the manufacturing process and delivery process. We also utilize sustainable, recycled and recyclable materials whenever possible. Much like the Prius, Keetsa is helping to redefine the industry and challenge how mattresses are manufactured, utilized, delivered and ultimately disposed of.
How do I clean my mattress?
KEETSA MATTRESS COVERS ARE NOT REMOVABLE OR WASHABLE - despite the presence of a zipper on some models. If you happen to stain your mattress, it is best to spot clean the area using a small amount of warm water and mild detergent. Use extra caution not to get the foam layer wet; this can damage the foam. Most importantly, make sure the cleaned area is completely dry before adding your bedding. You can use a hairdryer to dry the area off more quickly. If you need to clean a larger area or the entire mattress, please contact a furniture/mattress cleaning professional.
Warranty:
Keetsa, Inc. ("Keetsa") warrants that the following Keetsa-brand products will be free from defects in material and workmanship that may compromise sleep quality for the following periods from the date of delivery to the original consumer purchaser: Mattresses : 12 years Pillows : 5 years Comfort Layers : 5 years Bed Frame Foundations : 5 years Floor Models or Samples : 1 year Pet Products : 5 years
This warranty covers only the original consumer purchaser for as long as he/she owns the product.
Warranty Exclusions and Limitations:
This warranty applies only to the Keetsa-brand products listed above that are sold in the United States, Puerto Rico, the U.S. Virgin Islands and Canada, and only when purchasers, who purchased them from Keetsa or a Keetsa retailer as a new product, have properly used them. Proper use means using the mattress on a firm, rigid and smooth surface that allows air ventilation and supports the entire mattress, INCLUDING THE CENTER, such as a slatted bed platform, box spring, or Keetsa bed frame foundation. Keetsa Mattresses are not designed for Murphy beds or adjustable beds, and usage of Keetsa mattresses on these types of beds voids the warranty. Proper use also means that the product was not abused by the purchaser. This warranty does not apply to a purchaser's personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1.5" or less.
Mattress manufacturing defects include:
(a) seams coming apart; (b) visible permanent compression of the mattress surface greater than 1.5"; and/or (c) coil failure (extends or depresses more than 1.5" of original height or protrudes out of the mattress core).
Mattress manufacturing defects DO NOT include:
(a) faults in the cosmetic appearance, such as wrinkles on the fabric and/or crushed corners, that do not affect the performance of the mattress; (b) cosmetic changes that naturally occur over time, including natural blemishes in the fabric; (c) Uneven softness on the surface of the mattress that occur over time after use; (d) mattresses that may have been soiled, dampened, burned, stained or otherwise abused; (e) bed height change over time after use; (f) mattress fabric color changes or pills, which can accumulate over time; (g) mattress dimension (width, length and or height) discrepancies of up to +-1"; and/or (h) appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress. Due to Keetsa's compress packing technology, the time for the mattress to recover to its normal shape may take up to several days. An increase in softness or in the recovery time due to normal use, temperature or humidity is excluded under this warranty.
Pillow manufacturing defects include:
(a) seams coming apart; and/or (b) mis-shaped products when new or within the first 30 nights of use.
Pillow manufacturing defects DO NOT include:
(a) loss of loft, firmness or shape after 30 nights of use, which is common among all types of pillows; (b) cosmetic changes that naturally occur over time, including color or pills, which can accumulate over time; and/or (c) pillows that may have been soiled, dampened, burned or otherwise abused.
Comfort Layer manufacturing defects include:
(a) seams coming apart; and/or (b) compression of the foam layer surface greater than 1.5".
Comfort Layer manufacturing defects DO NOT include:
(a) cosmetic changes that naturally occur over time; (b) comfort layers that may have been soiled, dampened, burned, stained or otherwise abused; (c) comfort layer height change over time after use; (d)comfort layer fabric color changes or pills, which can accumulate over time; : (e) loss of loft, firmness or shape that occur over time of use; and/or (f) comfort layer dimension discrepancies of up to + 1”; (g) appearance of mold on and/or infestation with vermin (such as bed bugs).
Bed frame foundation manufacturing defects include:
(a) seams coming apart; and/or (b) broken support structures that do not adequately provide a firm, rigid and flat surface for the mattress.
Bed frame foundation manufacturing defects DO NOT include:
(a) cosmetic changes that naturally occur over time, including color or peels, which can accumulate over time in bed frame foundations that include fabrics; and/or (b) bed frame foundations that may have been soiled, dampened, burned or otherwise abused. Proper use of the bed frame foundation is defined as having a flat surface for the be
Implied Warranties
ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN DURATION TO 12 YEARS FOR MATTRESSES, TO 5 YEARS FOR PILLOWS, COMFORT LAYERS AND BED FRAME FOUNDATIONS, AND TO 1 YEAR FOR FLOOR MODELS OR SAMPLES, IN EACH CASE FROM DATE OF DELIVERY TO THE ORIGINAL PURCHASER. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Warranty Performance
During the warranty period, Keetsa will, at its option, repair or replace any covered product that is defective. Any replacement will be for the same item and size that you originally purchased. However, Keetsa reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or product. Replacement of one piece or part of the product does not constitute Keetsa's agreement to replace other pieces or parts. The warranty period does not get extended from the original purchase date if replacement pieces or parts are required. Keetsa will not provide a refund if you do not accept the repair or replacement.
Warranty Service
To obtain service under this warranty, you should notify the selling retailer or Keetsa in writing or call Keetsa at 1.877.753.3872. An original sales receipt is required to establish the start date of this warranty. In this process of investigating warranty claims, Keetsa may request that you send photographs and/or descriptions that show or explain the claimed defect. If a request for a photograph is made by Keetsa, it is your responsibility to send photographs that clearly show the claimed defect. In the event the product needs to be inspected by Keetsa, the transportation cost or removal cost will be borne by the purchaser until such time as Keetsa determines that a claim is valid. If the product is defective, Keetsa will bear all transportation or removal costs to Keetsa and back to the purchaser. For health and safety reasons, Keetsa may not be able to inspect products that are soiled, dampened, burned, stained or infested with vermin, and in such cases, the warranty will not apply. Please maintain this Limited Warranty in a safe place along with your original dated sales receipt that indicates you are the original purchaser. Please do not cut off the white law tag on your mattress or pillow as this contains valuable information about your product. Do not bend or fold your mattress, and do not try to get it back into the original box. When moving your Keetsa mattress after initial use, please be sure that it is properly supported and protected; carry the mattress on its side when moving.
